Yes. After logging into the web site, select the Check Order Status link on the top right of your screen. Select the order number you would like to track. Once the order is displayed, select the "Shipped" link of any item on the order. This link will take you directly to the carriers tracking site and provide the tracking status of your order.

Generally, orders are shipped within 48-72 hours for available product. However, if your order has not been processed for shipment, we may be able to adjust or cancel the order. If the web status of your order is IN PROCESS, we are unable to make any adjustments or cancellations. Please contact Customer Service at 1.800-441-3035.

To check the status of your order, go to the Check Order Status page.

To view your Account History, go to the Check Order Status page.

All in-stock items generally ship within 2-3 business days, via UPS Ground from Houston, TX unless otherwise directed. Please allow 1-2 weeks for delivery of your order.

There is a "Fit Guide" on most pages of the website to assist you in determining the appropriate size. You may also call a Twin Hill Customer Service associate to help you make a decision regarding the appropriate size based on your measurements.

Twin Hill is committed to keeping backorders to a minimum. Generally, backorders are filled within four weeks but can take up to 12 weeks in some cases. Please check the website for the most accurate delivery dates. The good news is that you have a large choice of products in your Career Apparel Program and can choose to wait for the backordered items to arrive, or select another product for immediate delivery. Please note that credit cards are shipped complete. An open backorder will cause a delay in shipping of a credit card order.

PO Number must be Location Code and Employee Name.

If a garment has been altered in any way, including a hem, it cannot be returned for exchange or credit. Garments embroidered with logo cannot be returned for exchange or credit, except under these conditions: If your new garment has a manufacturer defect such as missing buttons, broken zippers or other faulty construction, Twin Hill will exchange the garment as long as it has not been worn, laundered, dry cleaned or altered. For worn garments with a manufacturer defect such as missing buttons, broken zippers or other faulty construction, Twin Hill will exchange any garments with manufacturer's defect within 90 days of receipt. The reverse side of all packing slips is printed with a return and exchange (if applicable) form. Please follow the instructions on the form and return your garments to the Twin Hill Distribution Center for processing. We recommend that you use a return carrier that provides tracking information and guaranteed delivery (such as UPS or FedEx). Items that have been worn, altered, laundered or dry cleaned will not be accepted for return, unless defective. All acceptable garments returned will be processed for credit or exchange as indicated on the form. Return to: Twin Hill Returns 5630 Renwick Houston, TX 77081

Open your order right away and verify that your packing slip matches what you received.

You may visit your local Men's Wearhouse store or personal tailor to have your tailored garments altered. Men's Wearhouse and Moore's stores will re-alter any previously altered seam at no additional cost.

Alterations should not alter the look or design of the garments. Remember to stay within the uniform guidelines when having garments altered.

Ordering from our site requires the use of an SSL-compliant browser. We recommend using the latest version of Google Chrome, Microsoft Edge (preceded by Internet Explorer), Apple Safari or Mozilla Firefox. If you're using early versions of the browsers listed, we can't guarantee that all our site features will work correctly. You'll need to turn on cookies in your browser preferences too.

Twin Hill is pleased to offer you a significant value in that you may take your jackets, shirts or cargo pants to any Men's Wearhouse store in our system and your Twin Hill tailored products will be professionally pressed at no charge. Stores are open seven days per week. Phone 1-800-776-7848 or log on to www.menswearhouse.com to locate the store nearest you.

Phone 1-800-776-7848 or log on to www.menswearhouse.com and click on Store Locator.

Please get with your manager for any returns or exchanges needed. Your manager will need your packing slip so do not discard this item. The bottom of all packing slips are printed with a return and exchange (if applicable) form. Managers should follow the instructions on the form and return your garments to the Twin Hill Distribution Center for processing. Returns should be sent via our FedEx account as we have reduced shipping rates and are provided with tracking information and guaranteed delivery. Items that have been worn, altered, laundered or dry cleaned will not be accepted for return. All acceptable garments returned will be processed for credit or exchange as indicated on the form.

Domestic Returns Only
Return to:
Twin Hill Returns
5630 Renwick
Houston, TX 77081

International Returns contact Twin Hill Customer Service 1.800.441.3035

Please note that Men's Wearhouse stores do not stock Twin Hill product and cannot process returns or exchanges of Twin Hill merchandise.

Backordered indicates that, temporarily, we are out of stock without a valid delivery date for additional product. Typically, this type of situation is resolved within a few days.

Twin Hill has a 100% guarantee on its quality and workmanship. If you experience any problems with the quality or workmanship of any Twin Hill product, please contact our Customer Service Department. We will quickly repair or replace the damaged merchandise.

To expedite the process, when you are speaking with our Customer Service Department, please have the following information available:

• Order number
• Your name and telephone number
• Reason for the return
• Item(s) being returned

If you added items to your cart, the items will remain in your cart until you remove them or submit an order.

Generally, orders are shipped within 48-72 hours for available product. However, if your order has not been processed for shipment, we may be able to adjust or cancel the order. If the web status of your order is IN PROCESS, we are unable to make any adjustments or cancellations. Please contact Customer Service at 1-800-441-3035 or email Hertz@twinhill.com .

Yes. Your exclusive Twin Hill account will include a record of all transactions with us, including your size and item purchase history.