Frequently Asked Questions (FAQ):
I received my order and one of the items appears to be defective. What can I do?
Twin Hill has a 100% guarantee on its quality and workmanship. If you experience any problems with the quality or workmanship of any Twin Hill product, please contact our Customer Service Department. We will quickly repair or replace the damaged merchandise.
To expedite the process, when you are speaking with our Customer Service Department, please have the following information available:
- Order number
- Your name and telephone number
- Reason for the return
- Item(s) being returned