Frequently Asked Questions (FAQ):
Please get with your manager for any returns or exchanges needed. Your manager will need your packing slip so do not discard this item. The bottom of all packing slips are printed with a return and exchange (if applicable) form. Managers should follow the instructions on the form and return your garments to the Twin Hill Distribution Center for processing. Returns should be sent via our FedEx account as we have reduced shipping rates and are provided with tracking information and guaranteed delivery. Items that have been worn, altered, laundered or dry cleaned will not be accepted for return. All acceptable garments returned will be processed for credit or exchange as indicated on the form.
Domestic Returns Only
Return to:
Twin Hill Returns
5630 Renwick
Houston, TX 77081
International Returns contact Twin Hill Customer Service 1.800.441.3035
Please note that Men's Wearhouse stores do not stock Twin Hill product and cannot process returns or exchanges of Twin Hill merchandise.