Frequently Asked Questions (FAQ):
If a garment has been altered in any way, including a hem, it cannot be returned for exchange or credit. Garments embroidered with logo cannot be returned for exchange or credit, except under these conditions: If your new garment has a manufacturer defect such as missing buttons, broken zippers or other faulty construction, Twin Hill will exchange the garment as long as it has not been worn, laundered, dry cleaned or altered. For worn garments with a manufacturer defect such as missing buttons, broken zippers or other faulty construction, Twin Hill will exchange any garments with manufacturer's defect within 90 days of receipt. The reverse side of all packing slips is printed with a return and exchange (if applicable) form. Please follow the instructions on the form and return your garments to the Twin Hill Distribution Center for processing. We recommend that you use a return carrier that provides tracking information and guaranteed delivery (such as UPS or FedEx). Items that have been worn, altered, laundered or dry cleaned will not be accepted for return, unless defective. All acceptable garments returned will be processed for credit or exchange as indicated on the form. Return to: Twin Hill Returns 5630 Renwick Houston, TX 77081